Privacy Policy
At Gold Property Partners, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.
Gold Property Partners Pty Ltd (ACN 611 852 307) trading as Gold Property Partners recognise the importance of protecting the privacy and rights of individuals in relation to their personal information. Gold Property Partners is committed to protecting its clients’ privacy in compliance with the Privacy Act 1988 (Cth) (‘the Act’) and the Australian Privacy Principles (APPs). The Act and the APPs govern the way in which personal information is collected, used, held and disclosed. This document is our Privacy Policy and it tells you how we collect and use your personal information. To download a copy of this Privacy Policy, please click here.
What is your personal information?
When used in this Privacy Policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This includes your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
Can we send you direct marketing materials?
We can send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications can be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you can opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list. We can provide your personal information to our franchisor for the purposes of direct marketing.
How can you access your personal information?
You can request access to any personal information we hold about you at any time by contacting our Client Services Manager (see the contact details at the bottom of this Policy). Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). If you wish to access your personal information, we ask that you contact us in writing. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be displayed on our website. We will not charge for simply making the request and will not charge for making any corrections to your personal information. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
How can you correct your personal information?
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you can request us to amend it. We will consider if the information requires amendment, and if necessary, amend that information.
What is the process for complaining about a breach of privacy?
If you believe that your personal information has been misused or your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Our procedure for investigating and dealing with privacy breaches is set out in our current complaints handling procedures.
